FREQUENTLY ASKED QUESTIONS

 

Are the soaps Vegan?

Yes they are.

Is it OK to use the product if droplets have formed on the soap?

The product is still safe to use. This process is called sweating- the water droplets form because the moisture in the air is attracted to the soap.  With a humid place like Hong Kong, you can imagine there will be some sweating.

How do I make my soap last longer?

Please use a soap dish that drains.  Keep it dry between uses and keep it away from direct streams of water.

How do I know if I'm allergic to your product?

We advise all clients to conduct an allergy patch test. Apply a small amount of soap on your arm. There shouldn't be any other products on the skin so that you can properly test this product. Wait around 48 hours to see if you have any reaction to it.

Can the cleanse bar help my acne?

We use tea tree essential oil in these bars.  Tea tree has natural anti-inflammatory and antimicrobial properties.  There are studies that show that tea tree MAY help treat inflammatory acne lesions, but it is NOT a guarantee.

How did you choose the NGOs to donate to?

We chose Home of Loving Faithfulness, Society for Community Organization, and Mother's Choice because we have volunteered at each of these organisations for numerous years and experienced the amazing work they have done to help those in need.  We continue to volunteer with these organisations as we believe in their vision to help the people of Hong Kong.

Do you accept returns?

Due to the nature of our business, we do not accept any returns.  If you received the wrong order, please send us an email immediately and do not open the soap. Once you open the product we cannot accept returns. Our soap products are very personal items and we are sure you understand why we cannot accept returns. All sales are final.